Payment Policy

A deposit may be required to reserve a trailer and take it off active inventory. The deposit amount is confirmed at the time of order and is applied toward your total purchase price. Deposits are non-refundable if you cancel after the trailer has been prepared for delivery or pickup, as described in our Returns & Refund Policy.

A reservation holds the trailer for a limited period — typically 7 days — during which the remaining balance must be paid. If the balance is not received within that period, the reservation may be released and the trailer returned to active inventory.

The full balance is due before delivery or pickup. For credit and debit card payments, the charge is processed at the time you submit your order. For bank transfers (ACH/wire) and certified funds, the order is released only after the funds have cleared our account, which may take 1–3 business days.

If you need additional time to arrange payment, please contact us before placing your order so we can agree a timeline in writing.

Applicable sales tax is calculated based on your delivery address and shown on your order summary at checkout for full transparency. Prime Trail Trailers covers all applicable sales tax on behalf of the customer — the tax is not added to your final total. Shipping is free on all orders within the contiguous United States — no delivery fees are added. The exact amounts are itemized before you confirm payment, so you know the total in advance.

Registration, titling, and other government-imposed fees that apply after delivery are the responsibility of the customer and are determined by local authorities. If you are tax-exempt, please provide valid documentation before placing your order so we can adjust your invoice accordingly. See our Sales Tax Policy for full details.

We strive to keep pricing accurate on the website. All prices are shown in U.S. dollars and are subject to change without notice. If a pricing error occurs, we will notify you before processing your payment and give you the option to confirm the corrected price or cancel your order for a full refund.

We reserve the right to decline or cancel an order where a pricing error is identified, even after payment has been submitted, and to issue a full refund in that case.

Payment information is processed through secure, PCI-compliant payment processors. We do not store full card numbers, CVV codes or other sensitive payment details on our servers. All payment data is encrypted in transit using industry-standard TLS (Transport Layer Security) technology.

Our payment provider handles card authorization, settlement and storage in accordance with the Payment Card Industry Data Security Standard (PCI DSS). We only receive a transaction reference and, where relevant, the last four digits of your card for your records.

By submitting a payment, you authorize us to charge the payment method you provide for the full amount of your order, including applicable fees. We may verify your billing address, card details and identity to protect against fraud, and we may request additional documentation for high-value orders.

If we are unable to verify your payment, we may delay or cancel your order and notify you with instructions on how to proceed.

If your payment is declined by your bank or card issuer, your order will be held until a valid payment is received. We will contact you to arrange an alternative payment method. If payment is not resolved within a reasonable period, the order may be cancelled and the trailer returned to inventory.

We are not responsible for declines caused by your financial institution, including insufficient funds, exceeded limits or fraud holds. Please contact your bank or card issuer for details on any decline.

If you believe a charge is incorrect or unauthorized, please contact us first so we can investigate and resolve the matter directly. Initiating a chargeback with your bank before contacting us may delay resolution and could result in your order being held.

Where a chargeback or payment dispute is raised, we may provide transaction records and order details to the relevant financial institution to support our position. Fraudulent chargebacks may be contested and may result in account restrictions.

Approved refunds are issued to the original payment method used for the purchase. Once approved, we process refunds within 10 business days; your bank or card issuer may take an additional 3–5 days to post the credit. Full refund terms and timing are set out in our Returns & Refund Policy, which is incorporated into this policy by reference.

All prices and charges are in U.S. dollars (USD). If your payment method is denominated in another currency, your bank or card issuer will convert the charge at their prevailing exchange rate, and additional foreign transaction fees may apply. We are not responsible for currency conversion charges or exchange rate fluctuations.

We may update this Payment Policy from time to time to reflect changes in our payment practices, accepted methods or legal requirements. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Questions about payment? Contact us using the details below and our team will assist you.

Prime Trail Trailers LLC is responsible for payment processing under this policy.