Returns & Refund Policy

Customers may request a return within 30 days from the confirmed delivery date.

• The return request must be submitted within this timeframe.
• Requests submitted after 30 days may not be eligible for return or refund.
• The delivery date is determined based on carrier confirmation records.

We accept returns for both defective and non-defective (change of mind) products, provided the following conditions are met:

All returns require prior approval. The process is as follows:

1. 1Customer submits a return request via email or our contact form, including the order number and reason for the return.
2. 2Our support team reviews the request for eligibility within 1–2 business days.
3. 3If approved, we provide written return instructions, the return location, and any required shipping documentation.
4. 4The customer confirms and proceeds with the return shipment using the approved method.

Returns sent without authorization may be refused or not processed.

• Returns are handled through freight or logistics carriers depending on the product.
• Customers are responsible for arranging and coordinating the return shipment unless otherwise stated in writing.
• Detailed instructions, including return location and handling requirements, are provided after approval.
• A return label or documentation may be provided when applicable.
• All returned products must be securely packaged to prevent damage during transit.

To maintain fair pricing and ensure proper handling of returned equipment, the following terms apply:

• All returned items are inspected upon arrival at our facility.
• Inspection includes condition verification, completeness, and eligibility confirmation.
• If the return is approved, the refund or exchange process will begin.
• If the return is rejected, the customer will be notified with details.

• Approved refunds are issued to the original payment method only.
• Refund processing begins after inspection approval.
• Refund Timeline: We process all refunds within 10 business days. Your bank or credit card issuer may take an additional 3–5 days to post the credit to your account.
• Customers will receive confirmation once the refund has been issued.
• Delays may occur depending on banking institutions or payment processors.

We offer exchanges to ensure you receive the product that best fits your needs.

If a product arrives damaged, defective, or incorrect:

• The issue must be reported within 48 hours of delivery.
• Customers may be required to provide photos or supporting documentation.
• Once verified, we will offer a replacement, repair (if applicable), or full refund at no additional cost.
• We cover all associated costs for verified issues.

We highly recommend inspecting the unit while it is still on the trailer. If the unit does not meet the purchased grade standards, you may refuse the delivery before offloading. In this case, you will receive a 100% refund of the full purchase price. Standard delivery is free, so there are no shipping charges to deduct.

Returns may not be accepted in the following cases:

• Trailers that have been used, registered, titled, modified, or altered after delivery
• Trailers with missing components, accessories, or incomplete documentation
• Return requests submitted outside the 30-day return window
• Unauthorized return shipments sent without prior written approval
• Special-order or custom-built trailers manufactured to customer specifications

We ensure that all return conditions, costs, and timelines are clearly disclosed before purchase and during checkout. This policy is designed to meet Google Merchant Center transparency requirements and to provide a fair and consistent experience for all customers.

For return requests, support, or questions, contact us using the details below and our team will assist you.