Shipping & Delivery Policy

We offer free standard shipping on all orders within the contiguous United States.

• Shipping cost: $0.00
• No additional delivery fees
• No hidden charges
• No extra costs at checkout or after purchase

The total amount displayed at checkout is final and includes all shipping costs.

Orders are processed and delivered within the following estimated timeframes:

• Handling time: 1–3 business days after payment confirmation
• Transit time: 5–10 business days after dispatch
• Total estimated delivery time: 6–13 business days

Delivery times may vary depending on destination, carrier scheduling and external conditions. Business days exclude weekends and U.S. public holidays.

• Orders are processed Monday through Friday (excluding holidays)
• Order cut-off time: 2:00 PM CT
• Orders placed after business hours are processed the next business day
• Orders placed after 2:00 PM Friday or over the weekend begin processing the following Monday
• All orders are subject to payment verification and approval before shipment

Processing begins only after successful payment confirmation. Customers receive a confirmation once the order has been processed and scheduled for shipment.

• All deliveries are handled by professional freight carriers
• Delivery is typically made to the nearest accessible location (curbside delivery) at the provided address
• Drivers are not responsible for placement, installation or setup of the product
• Any special delivery arrangements must be requested and confirmed prior to shipment

Customers are responsible for ensuring a smooth delivery process by:

• Providing accurate and complete delivery details
• Ensuring the delivery location is accessible for freight vehicles
• Being available to receive the delivery at the scheduled time
• Inspecting the product immediately upon arrival

Failure to meet these requirements may result in delivery delays or rescheduling.

• Tracking information is provided once the order has been shipped
• Freight carriers may contact customers directly to schedule delivery
• Customers must respond promptly to carrier communications to avoid delays

We are not responsible for delays caused by missed delivery appointments or lack of communication.

Upon delivery, customers must:

• Inspect the product carefully before accepting it
• Note any visible damage on the delivery receipt
• Report any issues within 48 hours of delivery
• Provide photos or documentation if requested

Failure to report damage within this timeframe may affect eligibility for claims, returns or refunds.

Delivery timelines are estimates and may be affected by factors beyond our control, including:

• Carrier scheduling and availability
• Weather conditions
• Logistics or transportation disruptions
• Regional or access limitations

Customers will be notified of any significant delays. While we aim to meet all estimated timelines, delivery dates are not guaranteed.

• We currently ship to all locations within the contiguous United States (48 states)
• Delivery to remote or restricted areas may require additional coordination or may not be available

Delivery to Alaska, Hawaii or international locations is not available through standard shipping — contact us to discuss special arrangements.

If delivery cannot be completed due to customer-related issues (such as incorrect address, inaccessibility or unavailability):

• Delivery may need to be rescheduled
• Additional handling or redelivery arrangements may be required
• Customers are responsible for ensuring availability and accurate delivery details

We ensure that all shipping costs, delivery timelines and conditions are clearly disclosed before purchase. This policy is designed to meet Google Merchant Center transparency standards and provide a consistent and trustworthy customer experience.

For shipping questions or delivery support, contact Prime Trail Trailers LLC using the details below.

Prime Trail Trailers LLC is responsible for delivery coordination under this policy.